POLICIES:
OUR EVENT STAFFING: Event staff simply arrive the day of the event and help set up the site, working under the exact directions of Our Event Managers, they assist in the logistical management of all events. Their primary responsibilities include preparing venues, set up and breakdown of tables, linens, setting up chairs, placement of rental items or provided decorations, and checking the inventory list of items you provide or that are rented from our company, verify and document damages, among other duties.
TASTING POLICY: Tastings currently cost $175 and are available Monday - Wednesday and some Sundays (depending on our availability). Unless special arrangements are made, we will host tastings at your venue. A complimentary tasting is provided for up to 4 guests for events valued at or more than $5,000 and you have already placed a deposit to hold your date. We will prepare and serve up to 6 items from your menu and your meal will be served family style. You will receive full size portions of each of the items you will taste, so come hungry! Anything you can’t finish we can package to go. Each tasting will follow the selection listed on your menu only. If you would like to taste an item outside of your package, it is subject to an additional charge. Tastings will only be scheduled after your date has been confirmed with payment. If you are unsure about booking with Nothing Like It Events until you taste the food, we encourage you to read our reviews and check out our Website, Instagram, and Facebook pages to get a better idea of who we are and what we do. Secondly, we advise when booking catering that our clients understand that today's cost may not be the same at the time we begin to shop and prepare for your special day due to continuous inflation. Per our contract terms , when you receive them, there is a highlighted section that details a price increase may happen if your original menu base costs inflate. Under no conditions are we able to cover unforeseen costs. We do everything possible to try and guarantee our original offer. In the event there is a price increase we do contact the client to inform them so they may assist with making changes to fit the budget or canceling with the options to receive a refund of fees paid minus the booking costs of 20%.
RENTAL POLICY: All rentals are delivered in a secure vehicle by our staff, a credit card must be on file. Any items missing upon return are automatically deducted from the damage deposit for replacement (at current rate). Client will be informed following the inventory check if any items are damaged or missing. If the value exceeds the $200 damage deposit the client will be billed for the remaining balance. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If we arrive for a delivery/setup and the weather is bad or impending, we will call you or your chosen person of contact to discuss options. Please be sure to provide an additional contact name and number should you be unavailable the day of your event.
DEPOSITS: A deposit in the amount agreed upon (typically half) is required at the time of signing our agreement and balance paid within 30 days of event. Full payment on rentals less than $250 will be due immediately.
PAYMENT TERMS: If you submit a check that is subsequently returned, you will be required to pay in cash or with a credit card only. A $50 fee is assessed on all returned checks. Late payments – refers to any payment not received 30 days prior to event date. Check payments are not accepted the week of events.
ORDERS AND CHANGES: All order/service changes must be placed in writing, faxed, or emailed as to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email or fax. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card on file will be billed automatically. Substitutions are allowed with a 14-day notice.
CANCELLATIONS: Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 60 days prior to the event. You would not be obligated to pay the balance of your invoice, unless you placed a special order for an out-of stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account.